Refund policy

At CreaTeck, we prioritize customer satisfaction and product quality. Please read our policy carefully before making a purchase.

No Returns Policy

We do not accept returns for any products once sold. However, if you receive a damaged or defective product, you are eligible for a replacement under the conditions mentioned below.

Replacement Policy

If your product arrives damaged or defective, you can request a replacement for the same new product.

Eligibility for Replacement

• The replacement request must be raised within 7 days of delivery.
• The product must be unused and in its original packaging with all accessories and manuals included.
• Clear images or videos of the defect/damage must be shared for verification.

How to Request a Replacement?

1. Contact Us: Reach out to our customer support team via email or our website with your order details and proof of damage. [Contact: 8928028259 hello@createck.in]
2. Verification: Our team will review the request and verify the issue.
3. Replacement Approval: Once approved, we will initiate the replacement process and send a new unit.

Important Notes

• We do not offer refunds under any circumstances.
• If the replacement request is not raised within 7 days of delivery, it will not be considered.
• CreaTeck reserves the right to approve or reject any replacement request based on our verification process.

For any further assistance, feel free to contact our support team.